Shipping FAQ
How long will it take to receive my item(s)?
We fulfill all orders Monday thru Friday between 9:00 am and 5:00 pm PST. If you have not received your tracking information within two weeks of placing your order, please contact us here for assistance.
Shipping time is dependent on the shipping service selected, but domestic orders generally take 7-10 days after leaving our shipping warehouse, and international orders generally take 3-4 weeks.
For Songs of Supergiant Games vinyl pre-orders: We are currently shipping the SoSG pre-order vinyls as of September, 2021! Please contact our team here for an update on your order.
For Hades: Original Soundtrack vinyl pre-orders: We estimate shipping will begin December, 2021. Please look out for updates on our Twitter page then!
You will receive an automated email with your tracking information once the order has shipped.
Will I get charged customs/import duties on my order?
While we do our best to make sure that no country would have to put a customs charge on your package, unfortunately, we do not have final say. It is up to your country's import regulations to impose additional fees or import duties on packages.
If you have received a charge other than what you paid for the item and its shipping fees through our site, we recommend that you contact your local customs agent to get more information on the charge or import duty.
