This policy answers the following questions:
• What information do we collect about you and how do we use it? • Will we share your personal information with third parties? • What choices do you have about the collection and use of your personal information? • What security measures do we take to safeguard your personal information? What information do we collect about you and how do we use it?
Types of Information We Collect
Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access certain areas of the Site, but if you do not want to disclose certain personal information to us, you will not be able to access certain aspects of the Company Features.
We collect personal information when you sign up to receive periodic updates and promotional materials from us; make a purchase through the Company Features; or receive customer or technical support.
To receive periodic updates regarding our products and promotions and/or receive customer or technical support, we require you to provide us with your email address. When you make a purchase through the Company Features, you will also be required to provide a billing address and credit card or other payment information. No information of this type will be collected unless you have registered for services that require it.
How We Use Your Personal Information
The personal information you provide to us will allow us to (i) fulfill your product orders; (ii) provide you with information and updates pertaining to specific orders; (iii) request feedback; (iv) alert you of new services, features, or enhancements to the Company Features; (v) provide you with information regarding the Company and its products and promotions; and (vi) handle your customer service questions or issues. We also use your email address as part of the Company Features in sending you messages about the Company Features and other general announcements. We may use your personal information with non-personal information that we have collected in a manner such that the end-product does not personally identify you or any other user of the Company Features. We may make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalizing your information. You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data we collect in providing the Company Features (the “Analytical Data”). We are expressly authorized to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties, provided that we do not sell, trade, or otherwise transfer from us any part of the Analytical Data that personally identifies any Company Features users.
“Cookies” are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. Like many websites, we employ cookies in certain areas of the Site to allow us to provide information to make your online experience more convenient.
We do not knowingly collect personal information from children under 13, or allow them to create an account for the Company Features. We take children’s privacy seriously, and encourage parents to play an active role in their children’s online experience at all times.
Sharing of Information
We use your personal information to fulfill your product orders; provide you with information and updates pertaining to specific orders; request feedback; alert you of new services, features, or enhancements to the Company Features; provide you with information regarding the Company and its products and promotions; and handle your customer service questions or issues. We will share the personal information we collect from you under the following circumstances:
• Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of the Company’s assets, user information, including personal information collected from you through your use of the Company Features, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through email and/or a prominent notice on the Site.
Additional Information You Should Know About Third Parties
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
Our store is hosted by Shopify, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. You should refer to Shopify’s Terms of Service or Privacy Statement to obtain more information regarding Shopify’s information collection, use and disclosure policies.
Control of Your Information
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org or mailing us at:
Supergiant Games 505 Florida Street San Francisco, California 94110
Opting Out of Receiving Communications from Us
If you no longer want to receive our emails or other announcements, you may unsubscribe by writing to us at email@example.com or replying to the unsubscribe link at the bottom of our emails. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating to your account transactions.
Dispute Resolution for Residents of the European Union
What Security Measures Do We Take to Safeguard Your Personal Information?
The personal information that you provide to us is stored on servers, which are located in secured facilities and protected by protocols and procedures designed to ensure the security of such information. In addition, we restrict access to personal information to Company employees and agents who need to know this information in order to develop, operate and maintain the Company Features. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the Company Features and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.
European Commission’s Directive on Data Protection - Safe Harbor
The Company complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. The Company has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view the Company’s certification, please visit http://www.export.gov/safeharbor/.
Notification of Changes
Questions? Contact Us
Supergiant Games 505 Florida Street San Francisco, California 94110