Privacy Policy

SUPERGIANT GAMES PRIVACY POLICY

 

Last Modified on July 1, 2013

Our Privacy Commitment

Supergiant Games, LLC (the “Company,” “we,” “us” or “our”) is committed to respecting the privacy rights and concerns of all users of the Company’s www.delphivim.comwebsite where this Privacy Policy is posted (the “Site”) (we refer to the Site, the services and the software made available through the Site, collectively, as the “Company Features”).  As such, we have established and implemented this Privacy Policy to inform visitors to the Site and users of the Company Features how we use and protect the information we collect through the Site and the Company Features.  By visiting the Site or using any of the Company Features, you consent to the Company’s collection, use, storage, deletion and disclosure of information relating to you as set forth in this Privacy Policy.  This Privacy Policy is effective as of the date set forth above and is only applicable to the Site and not to any other website that you may be able to access from the Site which may have its own data collection and use practices and policies.

This policy answers the following questions:

  • What information do we collect about you and how do we use it?
  • Will we share your personal information with third parties?
  • What choices do you have about the collection and use of your personal information?
  • What security measures do we take to safeguard your personal information?

What information do we collect about you and how do we use it?

Types of Information We Collect

Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access certain areas of the Site, but if you do not want to disclose certain personal information to us, you will not be able to access certain aspects of the Company Features.  

We collect personal information when you sign up to receive periodic updates and promotional materials from us; make a purchase through the Company Features; or receive customer or technical support.

To receive periodic updates regarding our products and promotions and/or receive customer or technical support, we require you to provide us with your email address.  When you make a purchase through the Company Features, you will also be required to provide a billing address and credit card or other payment information.  No information of this type will be collected unless you have registered for services that require it. 

How We Use Your Personal Information

The personal information you provide to us will allow us to (i) fulfill your product orders; (ii) provide you with information and updates pertaining to specific orders; (iii) request feedback; (iv) alert you of new services, features, or enhancements to the Company Features; (v) provide you with information regarding the Company and its products and promotions; and (vi) handle your customer service questions or issues. We also use your email address as part of the Company Features in sending you messages about the Company Features and other general announcements. 

We may use your personal information with non-personal information that we have collected in a manner such that the end-product does not personally identify you or any other user of the Company Features.  We may make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable.  This process is known as de-personalizing your information.  You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data we collect in providing the Company Features (the “Analytical Data”). We are expressly authorized to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties, provided that we do not sell, trade, or otherwise transfer from us any part of the Analytical Data that personally identifies any Company Features users.

Cookies

“Cookies” are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. Like many websites, we employ cookies in certain areas of the Site to allow us to provide information to make your online experience more convenient.

Children’s Privacy

We do not knowingly collect personal information from children under 13, or allow them to create an account for the Company Features. We take children’s privacy seriously, and encourage parents to play an active role in their children’s online experience at all times.

Will we share your personal information with third parties?

Sharing of Information

We use your personal information to fulfill your product orders; provide you with information and updates pertaining to specific orders; request feedback; alert you of new services, features, or enhancements to the Company Features; provide you with information regarding the Company and its products and promotions; and handle your customer service questions or issues.  We will share the personal information we collect from you under the following circumstances:

  • Protection of rights.  We will share personal information if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is appropriate to enforce our Terms of Use for the Company Features, including any investigation of potential violations thereof, (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Company Features, or (iv) such action is appropriate to protect the rights, property or safety of the Company, its employees, users of the Company Features or others.
  • Asset transfers.  If we become involved in a merger, acquisition or other transaction involving the sale of some or all of the Company’s assets, user information, including personal information collected from you through your use of the Company Features, could be included in the transferred assets.  Should such an event occur, we will use reasonable means to notify you through email and/or a prominent notice on the Site.
  • Service Providers.  We may share your personal information with service providers that we engage for the purpose of processing information on our and your behalf.  For example, we may partner with other companies to process payments for the Company Features.  Additionally, we may partner with other companies to process, analyze, and/or store data.  While providing services for us, these companies may access your personal information.  To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures.
  • Comments.  We will display your username (if you provide one) if you post a comment on the Site’s comment board.

Additional Information You Should Know About Third Parties

This Privacy Policy does not cover the information practices of third party websites linked to the Site. Although we encourage such third parties to adopt and follow their own privacy policies, we are not responsible for their collection and use of your personal information.  You should refer to the privacy policies and statements of other websites or contact the respective webmasters of those websites to obtain information regarding their information collection, use and disclosure policies. 

When you have clicked on a third party logo or URL displayed on our Site which links you to a different website, our Privacy Policy no longer applies and you must read the privacy policy of the third party to see how your personal information will be handled on their website.

 

Google analytics:                 

 

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. 

 

Shopify:

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. You should refer to Shopify’s Terms of Service or Privacy Statement to obtain more information regarding Shopify’s information collection, use and disclosure policies.

 

What choices do you have about the collection and use of your personal information?

 

Control of Your Information

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@supergiantgames.com or mailing us at:

 

Supergiant Games

276 Shipley Street 

San Francisco, California 94107

 

Opting Out of Receiving Communications from Us

If you no longer want to receive our emails or other announcements, you may unsubscribe by writing to us at support@supergiantgames.com or replying to the unsubscribe link at the bottom of our emails.  Please note that you cannot unsubscribe from certain correspondence from us, including messages relating to your account transactions.

Mediation

You agree that, in the event any dispute or claim arises out of or relating to this Privacy Policy, you and the Company will attempt in good faith to negotiate a written resolution of the matter directly between the parties.  You agree that if the matter remains unresolved for forty-five (45) days after notification (via certified mail or personal delivery) that a dispute exists, all parties shall join in mediation services in San Francisco, California with a mutually agreed mediator in an attempt to resolve the dispute.  Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorneys’ fees, even if you would otherwise be entitled to them.

Dispute Resolution for Residents of the European Union

If you are a resident of the European Union, in the event that you have any dispute or claim arising out of or relating to this Privacy Policy, you may report your claim to the European Union Data Protection Authorities located in your jurisdiction. 

What security measures do we take to safeguard your personal information?

The personal information that you provide to us is stored on servers, which are located in secured facilities and protected by protocols and procedures designed to ensure the security of such information.  In addition, we restrict access to personal information to Company employees and agents who need to know this information in order to develop, operate and maintain the Company Features.  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  We follow all PCI-DSS requirements and implement additional generally accepted industry standards.  However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure.  As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the Company Features and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk.  Once we receive a transmission from you, we will endeavor to maintain its security on our systems.

European Commission’s Directive on Data Protection - Safe Harbor

The Company complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. The Company has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view the Company’s certification, please visit http://www.export.gov/safeharbor/.

Notification of Changes

This Privacy Policy may change from time to time and we will post all changes on the Site.  You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you use the Site or the Company Features after the updated Privacy Policy is posted on the Site.  If at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Site and the Company Features.

Questions?  Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at support@supergiantgames.com or by mailing us at:

Supergiant Games
276 Shipley Street
San Francisco, California 94107

 

Terms of Use

Please read the Terms of Use governing the use of the Site and the Company Features.